Refunds

Refund Policy

Service operated by LCAS Brands Group LLC (Wyoming, United States). This policy explains when we refund a payment.

1. You read the lyric before you pay

This is what makes this policy different. Before paying a cent, you read the entire lyric of your song, with the name and the story you told us. You are never buying blind.

By paying, you confirm that you want the sung version of the lyric you already saw, and you ask us to start producing it immediately.

2. When we refund

We refund in full, no argument, in these cases:

• Duplicate charge — you were billed twice for the same order.
• You never got the song — you paid and the song never became available.
• Technical failure in delivery — the file is corrupt, will not play, or is not your order.
• The song does not match the lyric you read and approved.
• A charge you do not recognize — if you were not the one who bought.
• The service becomes unavailable before we deliver what you paid for.

3. When a refund usually does not apply

The song is a digital product, made to order from your own details and produced at your request. Because of that, a refund may be declined when the song was delivered correctly and the reason is:

• Changing your mind after hearing it.
• Picking a style or a voice you ended up not liking.
• Typos in the names, phrases or details you typed — they were in the lyric you read before paying.
• Expecting a specific artistic performance different from the one produced.

Write to us anyway. Before declining anything we would rather try to fix it: in most cases we can produce the song again at no cost to you.

4. A do-over instead of a refund

If the problem is fixable — the vocal came out wrong, a name is mispronounced, the audio has a defect — we can generate the song again at no cost. That is usually what people want, because what they came for is the song, not the money.

5. How to request one

Email [email protected] from the address you ordered with, and include:

• Your order link, or roughly when you bought.
• What happened, in as much detail as you can.

We reply within 3 business days. If we approve the refund, we issue it to the original payment method; the money usually appears in 5 to 10 business days, depending on your bank.

6. Before you dispute the charge with your bank

Write to us first. We almost always resolve things faster than a chargeback takes, and if the mistake was ours you get your money back without having to fight for it. We are on your side here.

7. Your consumer rights

Nothing here limits any right you have under applicable consumer protection law, including the law of your state. United States law provides no general cooling-off period for digital products delivered immediately — which is exactly why we show you the full lyric before you pay.

8. Contact

LCAS Brands Group LLC
525 Randall Ave, Ste 100-1312
Cheyenne, WY 82001, United States
[email protected]

Last updated: September 20, 2026.